Shipping policy

Support Center (Dunspor)

Contact us

Email:service@dunsporsite.com
If you don’t see your question here, email us and we’ll reply as soon as possible.

1) Order Help

Edit / Cancel an Order

  • Orders start processing shortly after checkout
  • Changes or cancellations aren’t guaranteed
  • Email service@dunsporsite.comASAP with your order number

Missing Order Confirmation Email

  • Check your spam/junk folder first
  • If it’s not there, email service@dunsporsite.com and we’ll confirm your order status

Account Required?

No—guest checkout is available. Creating an account helps you:

  • view order history
  • save shipping details
  • track orders more easily

Payments

  • Major credit/debit cards accepted
  • Other payment options (if available) are shown at checkout
  • Options may vary by location

Discount Codes

Promotions may be offered occasionally. Rules:

  • One discount code per order (unless stated otherwise)
  • Discounts can’t be applied retroactively

2) Shipping & Delivery

Processing Time + Delivery Time

  • Processing: usually 1–3 business days (excluding weekends and holidays)
  • Delivery time depends on:
    • your location
    • the shipping option selected at checkout

Tracking Your Shipment

  • You’ll receive a shipping confirmation email when your order ships
  • Tracking details provided if available
  • Tracking may take 24–48 hours to update

International Shipping

We ship to many regions worldwide. If your destination isn’t available at checkout, email service@dunsporsite.com and we’ll do our best to help.

Duties / Taxes / Customs Fees

International orders may incur duties, taxes, or customs fees charged by your country/region:

  • These fees are not included in your purchase total
  • The customer is responsible for these charges

Delayed Delivery

Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we’ll help you track it.

Marked “Delivered” but Not Received

Please try the following:

  • Check around the delivery area (doorstep, mailbox, parcel room, etc.)
  • Check with household members or neighbors
  • Check with your building’s front desk/concierge/security

If it’s still missing, contact the carrier directly first. You can also email us and we’ll assist where possible.

3) Returns & Refunds

Returns

Eligible items can be returned within 30 days of delivery if they are:

  • unused
  • unopened
  • in original packaging

For details, please review our Return & Refund Policy.

Opened / Used Items

Not returnable (for hygiene and safety reasons).

Damaged / Defective / Incorrect Items

Contact us within 7 days of delivery. Email service@dunsporsite.com with:

  • your order number
  • clear photos of the item and packaging

We’ll review and assist as quickly as possible.

Refund Timing

After your return is received and approved:

  • refunds go back to the original payment method
  • allow 5–10 business days for the refund to appear (depends on the payment provider)

4) Beauty Products & Care

Safety & Use

  • Intended for everyday beauty/personal care use when used as directed
  • Please read the product page, outer packaging labels, and any included instructions before use
  • If you have allergies or sensitive skin, review ingredient information and consider a patch test before first use
  • Avoid contact with eyes; if contact occurs, rinse thoroughly with water. If irritation persists, stop use and consult a professional
  • For external use only; keep out of reach of children

Ingredients & Suitability Information

  • Formulas vary by product (e.g., moisturizing, cleansing, makeup)
  • Product pages typically list key information (e.g., ingredients/specs/suitable skin type or directions for use)
  • If you need confirmation for a specific product, email the product name/link to service@dunsporsite.com

Scent / Color / Texture Variations

  • Minor differences in scent, color, or texture may occur between batches and are considered normal (please refer to the actual product received)
  • Photos may differ slightly from the actual product due to lighting and screen settings

Storage

  • Store in a cool, dry place away from direct sunlight and high heat
  • Close caps/lids tightly after use to help prevent contamination and evaporation
  • If the packaging lists an expiration date or PAO (period after opening), please follow the label

Hygiene & Tool Care (If Applicable)

  • Clean makeup tools (brushes/sponges) regularly to maintain hygiene
  • Avoid sharing tools to reduce cross-contamination risks
  • If the product page or packaging includes specific care instructions, please follow those instructions first

5) Customer Support

How to Reach Us

  • Email: service@dunsporsite.com
  • Phone:
    +85229286098

Reply Time

We aim to respond within 1–2 business days, depending on volume and business hours.

Contact Information

  • Company Name: 
    DUNSPOR INDUSTRIAL CO., LIMITED
  • Address: Flat 12, 11/F, 13~29 Kwai Hei St, Kwai Chung, Hong Kong
  • Email:service@dunsporsite.com
  • Phone: 
    +85229286098